1. Introduction
This Privacy Policy explains how VPN #1 (“we”, “us”, or “our”) collects, uses, stores, and protects your personal information when you use our virtual private network (VPN) services, applications, and related websites (collectively, the “Services”). By accessing or using our Services, you agree to this Privacy Policy. If you do not agree, please discontinue use immediately.
2. Data We Collect
2.1 Account Information
When you create or manage an account, we may collect your email address, subscription details, transaction identifiers, and payment confirmation data supplied by our payment processors. We do not store your full payment card details.
2.2 Service Diagnostics
We collect limited diagnostic information to maintain the stability and security of our Services. This may include app version, crash logs, server load metrics, and anonymized performance statistics. Diagnostic data never includes browsing activity or connection content.
2.3 Minimal Connection Metadata
To prevent abuse and ensure reliable operations, we temporarily store session start time, selection of VPN location, and per-session aggregate data usage. This metadata is removed automatically when the session ends or within 24 hours.
3. Data We Do Not Collect
We explicitly do not log your browsing history, traffic destination, DNS queries, or content of communications. We do not monitor or log user behavior beyond the minimal data mentioned in Section 2.
4. How We Use the Data
- To authenticate users and deliver VPN connections.
- To process payments and manage subscriptions.
- To troubleshoot technical issues and improve performance.
- To enforce our Terms of Service and prevent fraudulent activities.
5. Legal Basis for Processing
We rely on the following legal grounds for processing your personal data under the General Data Protection Regulation (GDPR):
- Contractual necessity — to provide the Services you requested.
- Legitimate interests — to maintain network integrity and defend against misuse.
- Legal obligations — to comply with applicable laws and lawful requests.
6. Data Sharing and Transfers
We do not sell or rent personal data. We share limited information with trusted third parties who perform payment processing, analytics, customer support, or infrastructure hosting on our behalf, strictly under confidentiality agreements. When transferring data internationally, we ensure appropriate safeguards such as Standard Contractual Clauses or equivalent mechanisms.
7. Data Retention
We retain account and billing information for as long as your subscription is active and as required for legitimate business purposes or legal compliance. Diagnostic logs and connection metadata are retained only for the minimal period necessary, typically no longer than 24 hours.
8. Security Measures
We implement industry-standard safeguards, including encryption in transit and at rest, access controls, secure server environments, and routine audits to protect your information from unauthorized access, alteration, disclosure, or destruction.
9. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you.
- Request corrections, updates, or deletion of your personal data.
- Withdraw consent where processing is based on consent.
- Object to or request restriction of certain processing activities.
- File a complaint with a supervisory authority.
To exercise these rights, contact us at support@vpn1.io. We may need to verify your identity before fulfilling requests.
10. Children’s Privacy
Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us to request deletion.
11. Third-Party Links
Our applications or websites may contain links to external services. We are not responsible for the privacy practices or content of such third parties. We encourage you to review their privacy policies separately.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via email or prominent notice on our website prior to the change becoming effective. The “Effective Date” at the top of this page will indicate the latest revision.
13. Contact Us
If you have questions or requests regarding this Privacy Policy, please contact us:
VPN #1 Privacy Officer
Email: support@vpn1.io